Dollens Electric exceeded my expectations from start to finish. I called them out to diagnose an issue with my solar inverter that was throwing an error code, and Josh was the technician who handled everything. He quickly identified that one of the electronic boards in the inverter had failed. What really stood out was that he didn’t stop there—he worked directly with the solar inverter manufacturer to secure replacement parts, which I honestly assumed would not be covered under warranty.
Josh was upfront about the extended wait time for solar inverter parts, which I appreciated. A few weeks later, he came back—not with just the replacement board, but with a completely brand new inverter that the manufacturer had sent out. He explained that the cost would be slightly higher due to the full inverter installation, but I was more than happy with that outcome considering the upgrade.
The level of dedication and professionalism was impressive. Josh completed the solar inverter installation in the pouring rain and even had to return for a follow-up visit when the system didn’t immediately come online. Again, he was out there troubleshooting in the rain without hesitation. On his final visit, he went a step further and checked the solar panel system performance, making sure we were getting proper energy output and educating me on what to watch for with our 10-year-old solar panels.
If you’re looking for a reliable electrician, solar inverter repair, or solar system maintenance, I highly recommend Dollens Electric. Josh went above and beyond every step of the way, and it’s rare to find that level of service and commitment. As a bonus, I’d recommend Josh specifically—not just because we share the same name, but because he truly delivered exceptional customer service and expertise.
Response from the owner:We extend our heartfelt gratitude for sharing your experience with our team at Dollens Electric. It is gratifying to hear that our services met and even surpassed your expectations, and to learn about the professional manner in which the issues with your solar inverter were handled. We hold ourselves to high standards, and your feedback reassures us that we are on the right track. Should you need any assistance in the future, please know that we are here to help with all your electrical requirements. Thank you for entrusting us with your project. We look forward to serving you again.
