Dollens Electric exceeded my expectations from start to finish. I called them out to diagnose an issue with my solar inverter that was throwing an error code, and Josh was the technician who handled everything. He quickly identified that one of the electronic boards in the inverter had failed. What really stood out was that he didn’t stop there—he worked directly with the solar inverter manufacturer to secure replacement parts, which I honestly assumed would not be covered under warranty.
Josh was upfront about the extended wait time for solar inverter parts, which I appreciated. A few weeks later, he came back—not with just the replacement board, but with a completely brand new inverter that the manufacturer had sent out. He explained that the cost would be slightly higher due to the full inverter installation, but I was more than happy with that outcome considering the upgrade.
The level of dedication and professionalism was impressive. Josh completed the solar inverter installation in the pouring rain and even had to return for a follow-up visit when the system didn’t immediately come online. Again, he was out there troubleshooting in the rain without hesitation. On his final visit, he went a step further and checked the solar panel system performance, making sure we were getting proper energy output and educating me on what to watch for with our 10-year-old solar panels.
If you’re looking for a reliable electrician, solar inverter repair, or solar system maintenance, I highly recommend Dollens Electric. Josh went above and beyond every step of the way, and it’s rare to find that level of service and commitment. As a bonus, I’d recommend Josh specifically—not just because we share the same name, but because he truly delivered exceptional customer service and expertise.
Response from the owner:We sincerely appreciate your outstanding review and the perfect rating. It is gratifying to learn that our technician, Josh, provided the high standard of service you describe. Our aim is to deliver solutions that meet and surpass expectations, including ensuring effective communication and thorough follow-up. We are committed to enduring customer satisfaction and are grateful for your recognition of the effort put in by our team. Your recommendation means a lot to us, and we look forward to assisting you with any future electrical or solar needs.
